Ketan Tailor Appointed as Chief Customer Officer at Kaseya

Kaseya has appointed Ketan Tailor as Chief Customer Officer, adding a seasoned Customer Success executive to its leadership team. Tailor joins from Barracuda, where they held the same title, and brings more than two decades of experience in the field to the role.

A Track Record In Customer Success

According to Crustdata people data, Tailor has spent 23 years in Customer Success, in a career that began in 2003. The foundations were laid at Sophos, where Tailor advanced from Professional Services Engineer to Manager, Technical Support.

Much of the leadership experience was built at xMatters. Starting in 2015 as Senior Director, Customer Support, Tailor moved up to Vice President, Customer Support and later to Vice President, Customer Success and Support. A role as Vice President of Customer Success and Support at Everbridge followed in 2021, as did a move to Ping Identity as Vice President, Global Support. In April 2025, Tailor became Chief Customer Officer at Barracuda, a company of 2,340 employees.

Why It Matters For Kaseya

Kaseya provides AI-powered IT management and cybersecurity software through a unified technology platform that helps more than 40,000 MSP and SMB customers around the globe manage infrastructure, secure endpoints and back up critical data. Founded in 2000 and headquartered in Miami, the company employs 5,435 people, including 957 in India, Crustdata company data shows.

Kaseya has raised $546.8 million in total funding, with backing from investors such as TPG and Insight Partners. Its recent acquisitions include Inky, announced in October 2025, as well as Technology Marketing Toolkit and SaaS Alerts. The company is also hiring actively, with 248 open roles across markets including the United States, India and Canada.

What's Next

Tailor joins a Customer Success organization of 178 people that welcomed 54 joiners over the past year. The appointment continues a period of leadership investment in the function, which added a Vice President of Account Management in October 2026 and a Vice President of Customer Success in July 2026. Hiring momentum continues as well: Kaseya lists 7 open roles in the area, including Technical Support Engineer positions in Dublin and Orlando.