Jeroen Steenbergen Appointed as Chief Customer Officer at Finshape
Finshape has named Jeroen Steenbergen Chief Customer Officer, adding more than two decades of banking and consulting experience, including senior roles at First Abu Dhabi Bank and Standard Chartered Bank.
The Move
- New role
- Chief Customer Officer
- Company
- Finshape
- Previously
- SVP, First Abu Dhabi Bank
- Announced
- November 9, 2026
By the Numbers: Finshape
- Years of experience
- 22
- Years at First Abu Dhabi Bank
- 3
- Employees
- 430
- Sales team growth, 12 months
- 23.8%
Data: Crustdata, as of November 9, 2026
Finshape has appointed Jeroen Steenbergen as Chief Customer Officer, adding a leader with more than two decades of banking and consulting experience. Steenbergen has held senior roles at First Abu Dhabi Bank, Standard Chartered Bank and BNP Paribas Corporate and Institutional Banking.
Career Highlights
Steenbergen joins from First Abu Dhabi Bank, where they have served as SVP since 2023. Before that came a steady climb at Standard Chartered Bank, rising from Director to Executive Director and then leading operational excellence work for the bank.
That track record began at KPMG, where Steenbergen started as a Manager in 2004. At BNP Paribas Corporate and Institutional Banking, they led projects and change, first as Head of Projects & Change NL and later across APAC. A role as Corporate Banking lead ASEAN at Accenture followed. According to Crustdata people data, Steenbergen holds a Master of Science in Economics & Information Technology from the University of Twente.
Why It Matters For Finshape
Finshape builds the Digital Bank Operating System, known as DBOS, a composable, cloud-ready platform developed entirely in-house that gives banks a new digital core. Its no-code/low-code tools help banks launch personalised digital experiences, and the company draws on more than 30 years of experience in digital banking and technology, with people across Europe, the Middle East and the CIS region.
Crustdata company data shows Finshape employs 430 people. Engineering is the largest function, with 192 people, while the Sales team has grown 23.8% over the past year and Marketing is up 57.1% over six months.
Growth Through Acquisitions
Finshape has expanded through acquisitions, announcing a deal for Direct People on September 26, 2024 and for Realtime-XLS on August 14, 2025. Founded in 2021 and headquartered in Prague, the company has 167 people in Czechia and 166 in Hungary.
What's Next
Based in Switzerland, Steenbergen will lead Customer Success at Finshape from November 2026, with the appointment announced on November 9, 2026. The role places a career spent inside banks at the centre of how Finshape works with its banking clients.
Hiro News tracks leadership moves across go-to-market teams every day. People, company and job data in this story comes from Crustdata.
Questions and Answers
Who is the new Chief Customer Officer at Finshape?
Jeroen Steenbergen has been appointed Chief Customer Officer at Finshape, starting in November 2026. Steenbergen joins from First Abu Dhabi Bank, where they most recently served as SVP.
What is Jeroen Steenbergen's background?
Steenbergen brings more than two decades of experience in banking and consulting, including Standard Chartered Bank, where they rose from Director to Executive Director, and BNP Paribas Corporate and Institutional Banking. Their career began at KPMG in 2004.
What does Finshape do?
Finshape builds DBOS, the Digital Bank Operating System, a composable, cloud-ready platform that gives banks a new digital core. The company was founded in 2021, is headquartered in Prague and employs 430 people.
· people and company records, retrieved November 9, 2026. Source: Crustdata.